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SuiteWorld 2022: OdeCloud NetSuite Community Meetup Recap & Announcement

SuiteWorld 2022 was an absolute success for OdeCloud thanks to the first ever Community Networking Event at the Elena Bulatova Fine Art Gallery in Las Vegas, NV.

Fresh off SuiteWorld 2022 in Las Vegas, NV this past week, we at OdeCloud are incredibly excited to have kicked off our new ANNUAL NetSuite community networking event!

That’s right — OdeCloud is absolutely thrilled to announce that based off the solid turnout for our networking event and the positive feedback we received from attendees, we will be making the OdeCloud NetSuite Community Networking Event an annual event to kick off the week at SuiteWorld.

Check out some of the highlights from that night in the post below, and be sure to like us on Facebook if you’re not already!



Event Recap

To quickly recap: OdeCloud held their first official NetSuite community meetup at SuiteWorld 2022 at the Elena Bulatova Fine Art Gallery in Las Vegas, NV. We had roughly 15-20 people drop in at various times throughout the evening, resulting in a number of new connections.

We were happy to meet with many longtime community members, and we were equally as happy to greet fresh faces. Thank you to everyone that came out to build their network and show their support for the OdeCloud community initiative. We hope to throw many more events like this in the future, so your continued engagement remains as important as ever.

ALSO — if you’re not following us on LinkedIn, make sure you do so now! We had roughly 30 or so people RSVP to our event posting on LinkedIn, so we would love to continue growing our following there. Here’s a highlight from the event via LinkedIn:

https://www.linkedin.com/feed/update/urn:li:activity:6980733377058390016

Future Event Plans

We understand that not everyone that RSVP’d was able to make it for one reason or another. We heard that many had difficulty finding the venue, some of whom were turned away by mall staff or security guards that were unfamiliar with the location. We sincerely apologize for the inconvenience, and we will work to rectify that issue at our next event.

Additionally, we hope to make our next event more interactive and dynamic, so the community’s feedback is most welcome in this regard. We would love to implement ideas such as live OdePod sessions, live music from upcoming artists, NetSuite-related partnerships, and possibly even games or prizes.

We want to hear from you! What exactly would you like to see at the next OdeCloud community event? Should we hold more meetups outside of SuiteWorld, or is the one at SuiteWorld enough? Are you interested in having more virtual engagements more often, or do you prefer the occasional in-person appearances? Where and when should we throw our next celebration?

We’re delighted to share the future of OdeCloud with you! Please let us know what you think about the OdeCloud community in the comments below.

Until next time, OdeClouders!

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Trek Travel Streamlines Travel Protection Integration with OdeCloud’s experts

Looking to streamline your operations with more automations? Keith shares an OdeCloud project.

#netsuite

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Project Outcomes

This new integration system transformed our travel protection service.

  1. Efficiency Gains: Completely automated the process, eliminating the need for monthly roster reconciliation.
  2. Enhanced Guest Experience: Guests benefited from a smoother booking process with transparent travel protection options tailored to their needs.
  3. Accuracy in Pricing: The integration ensured precise calculations based on complex variables.
  4. Scalability: The system can easily accommodate future growth and changes in travel protection offerings.

Background

Our company offers guests the option to protect their travel investments through a travel protection plan. This service is crucial, as it provides coverage in cases where guests need to cancel their trips due to unforeseen circumstances such as illness or emergencies. However, the process for managing this service was previously cumbersome and inefficient, requiring manual coordination and reconciliation with the travel protection partner.

Challenge

We needed a seamless integration within NetSuite to handle complex calculations for travel protection costs. The solution needed to account for multiple variables, including:
Guest-specific factors such as age and location.
Travel details like destination, total cost, and type of coverage (e.g., pre-trip hotels, post-trip hotels, flights).
Dynamic pricing calculations based on these variables.

Before partnering with OdeCloud, the process was manual and error-prone, involving monthly exchanges of rosters between our team and the travel protection provider. This created inefficiencies and delayed customer service.

Solution

OdeCloud worked with us to design and implement a fully integrated travel protection solution within NetSuite. Key features of the solution included:


1. API Integration: OdeCloud enabled real-time communication with the travel protection partner’s API. This allowed us to dynamically calculate the cost of travel protection based on the guest’s specific details.
2. Seamless Booking Experience: The integration allowed the travel protection cost to be automatically added as a line item to guest bookings within NetSuite.
3. Flexible Adjustments: Guests could easily add or cancel travel protection directly through NetSuite without requiring interaction with third-party systems.
4. Eliminating Manual Processes: The previously manual reconciliation process was replaced with automated inline API transactions, eliminating errors and saving significant time.

Conclusion

This integration is one of the most impactful projects we’ve undertaken, and it holds a special place in our transformation journey. With OdeCloud’s expertise, we achieved a solution that not only streamlined operations but also elevated the guest experience. This project exemplifies the power of technology in solving complex business challenges and enhancing customer service.