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OdeCloud Community of Netsuite Experts Continues to Grow in New Year

Netsuite Experts

In December 2018, OdeCloud began releasing visual updates concerning the growth of its online community of world-class Netsuite experts via Slack.

And now that January 2019 has come and gone, we’re back with yet another infographic, and there’s obviously a few minor differences we’d like to point out!

Although it should be noted that our more professional channel of #allnetsuite remains our most popular by far, we’ve actually added a new channel to our list of top channels last month: #allintegration.

This channel is primarily used for sharing all the neat tips and tricks many of our experts have discovered over the years. We’ve continued to encourage each of our Netsuite experts to pass on their accumulated knowledge with the intention of creating an environment that fosters lifelong learning and casual networking.

Maybe you have a question concerning new Netsuite integration processes, or perhaps you’re simply looking to further develop your understanding of Netsuite in general; either way, #allintegration is the channel you want to be in if you’re aiming to better your skills as an expert Netsuite administrator.

Our #cool_listening channel surprisingly continues to be a staple of our online community, and both Osar Iyamu and Thierry Klesse have been central to building interest in that channel.

In addition, we have related channels such as #cool_events and #cool_places that we hope to promote a bit more in 2019.

Most importantly, we added five new Netsuite consultants, resulting in a grand total of 25 active users. As 2019 continues to get underway, we definitely expect that number to continue growing exponentially.

And while our goal continues to focus around building our community of Netsuite experts, we plan on inviting more of our customers into the mix soon.

As for overall engagement, we’ve remained pretty consistent, showing an expected bit of growth that coincides with the addition of five new Netsuite experts.

Our primary hope is to not just continue adding more community members, but to have more of them engaging with each other on a more consistent basis.

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Trek Travel Streamlines Travel Protection Integration with OdeCloud’s experts

Looking to streamline your operations with more automations? Keith shares an OdeCloud project.

#netsuite

#integrations

Project Outcomes

This new integration system transformed our travel protection service.

  1. Efficiency Gains: Completely automated the process, eliminating the need for monthly roster reconciliation.
  2. Enhanced Guest Experience: Guests benefited from a smoother booking process with transparent travel protection options tailored to their needs.
  3. Accuracy in Pricing: The integration ensured precise calculations based on complex variables.
  4. Scalability: The system can easily accommodate future growth and changes in travel protection offerings.

Background

Our company offers guests the option to protect their travel investments through a travel protection plan. This service is crucial, as it provides coverage in cases where guests need to cancel their trips due to unforeseen circumstances such as illness or emergencies. However, the process for managing this service was previously cumbersome and inefficient, requiring manual coordination and reconciliation with the travel protection partner.

Challenge

We needed a seamless integration within NetSuite to handle complex calculations for travel protection costs. The solution needed to account for multiple variables, including:
Guest-specific factors such as age and location.
Travel details like destination, total cost, and type of coverage (e.g., pre-trip hotels, post-trip hotels, flights).
Dynamic pricing calculations based on these variables.

Before partnering with OdeCloud, the process was manual and error-prone, involving monthly exchanges of rosters between our team and the travel protection provider. This created inefficiencies and delayed customer service.

Solution

OdeCloud worked with us to design and implement a fully integrated travel protection solution within NetSuite. Key features of the solution included:


1. API Integration: OdeCloud enabled real-time communication with the travel protection partner’s API. This allowed us to dynamically calculate the cost of travel protection based on the guest’s specific details.
2. Seamless Booking Experience: The integration allowed the travel protection cost to be automatically added as a line item to guest bookings within NetSuite.
3. Flexible Adjustments: Guests could easily add or cancel travel protection directly through NetSuite without requiring interaction with third-party systems.
4. Eliminating Manual Processes: The previously manual reconciliation process was replaced with automated inline API transactions, eliminating errors and saving significant time.

Conclusion

This integration is one of the most impactful projects we’ve undertaken, and it holds a special place in our transformation journey. With OdeCloud’s expertise, we achieved a solution that not only streamlined operations but also elevated the guest experience. This project exemplifies the power of technology in solving complex business challenges and enhancing customer service.