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Getting Your Online Community to Slack Off the Right Way

OdeCloud’s online community not only uses Slack to assist each other in their professional careers, but to share their personal lives with like-minded individuals.

You’ve all seen those crazy Silicon Valley startups! Why can’t an online community be just as fun?

Last week, we took a brief look at how OdeCloud’s online Slack community had grown over the past month, highlighting a 300 percent increase in active users. Those users take the time to help each other solve incredibly complex Netsuite problems that each of them had trouble solving alone.

This is exactly how OdeCloud’s infinite pool of knowledge and resources is meant to be utilized.

But just as our individual lives aren’t meant to revolve entirely around our careers, a great community isn’t there to just assist with work-related issues.

A great community shares in the collective experience of each other’s personal lives, expanding far beyond the limits of a strict, professional workplace. The OdeCloud community is no different, encouraging each user to share a bit of who they are outside of work.

Because let’s face it: We are more than what we do.

One way OdeCloud helps make things fun: The #CoolListenings channel, which is used to share music.

[embedyt] https://www.youtube.com/watch?v=SVxk9PW62Vk[/embedyt]

As seen in the infographic from our previous post, #CoolListenings is the most active discussion channel after OdeCloud’s more professional medium, #AllNetsuite. Community members provide some of their favorite tunes, showing off a diverse array of musical interests.

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Osar Iyamu with…Austin Powers?

Aside from all the jams, the community has a #CoolEvents channel, which stays true to its namesake. Users can signal boost events they’re planning to go to, or they can simply share media they took from events at which they were present.

Just last month, OdeCloud CEO, Osar Iyamu, took a family trip to France, sharing pictures he took in the #CoolPlaces channel. He’ll often lead in the sharing, inviting others to events he organizes through his musical passion project, UnplugX, or posting pictures from some of his #Random adventures.

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Osar (right) and Omar (left) with Akon (center)

Like that one time he and Omar met international recording artist, producer and entrepreneur, Akon!

These are just a few tidbits that were shared with OdeCloud’s community via Slack. There are many more awesome things we’ve been up to.

As we continue to grow, we hope you take the chance to join us at one of our upcoming events and share in this fun community we’re building!

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Trek Travel Streamlines Travel Protection Integration with OdeCloud’s experts

Looking to streamline your operations with more automations? Keith shares an OdeCloud project.

#netsuite

#integrations

Project Outcomes

This new integration system transformed our travel protection service.

  1. Efficiency Gains: Completely automated the process, eliminating the need for monthly roster reconciliation.
  2. Enhanced Guest Experience: Guests benefited from a smoother booking process with transparent travel protection options tailored to their needs.
  3. Accuracy in Pricing: The integration ensured precise calculations based on complex variables.
  4. Scalability: The system can easily accommodate future growth and changes in travel protection offerings.

Background

Our company offers guests the option to protect their travel investments through a travel protection plan. This service is crucial, as it provides coverage in cases where guests need to cancel their trips due to unforeseen circumstances such as illness or emergencies. However, the process for managing this service was previously cumbersome and inefficient, requiring manual coordination and reconciliation with the travel protection partner.

Challenge

We needed a seamless integration within NetSuite to handle complex calculations for travel protection costs. The solution needed to account for multiple variables, including:
Guest-specific factors such as age and location.
Travel details like destination, total cost, and type of coverage (e.g., pre-trip hotels, post-trip hotels, flights).
Dynamic pricing calculations based on these variables.

Before partnering with OdeCloud, the process was manual and error-prone, involving monthly exchanges of rosters between our team and the travel protection provider. This created inefficiencies and delayed customer service.

Solution

OdeCloud worked with us to design and implement a fully integrated travel protection solution within NetSuite. Key features of the solution included:


1. API Integration: OdeCloud enabled real-time communication with the travel protection partner’s API. This allowed us to dynamically calculate the cost of travel protection based on the guest’s specific details.
2. Seamless Booking Experience: The integration allowed the travel protection cost to be automatically added as a line item to guest bookings within NetSuite.
3. Flexible Adjustments: Guests could easily add or cancel travel protection directly through NetSuite without requiring interaction with third-party systems.
4. Eliminating Manual Processes: The previously manual reconciliation process was replaced with automated inline API transactions, eliminating errors and saving significant time.

Conclusion

This integration is one of the most impactful projects we’ve undertaken, and it holds a special place in our transformation journey. With OdeCloud’s expertise, we achieved a solution that not only streamlined operations but also elevated the guest experience. This project exemplifies the power of technology in solving complex business challenges and enhancing customer service.