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A Guide to NetSuite SuiteBilling

What is NetSuite SuiteBilling?

Where the legacy NetSuite pricing model covers the basics of attaching a base price and subsequent quantity and online pricing to items –it lacks in handling huge volumes of billing and subscription processes with a unique start and end date for customers.

And that brings us to the Add-On Module of SuiteBilling which concentrates not only on different pricing but gives more insight into flexible billing schedules and automated invoicing providing real-time visibility into billing and financial activity.

Thus, SuiteBilling is a core billing functionality model for subscription-based businesses where pricing and billing go hand in hand based on actual consumption made by the customer in a metered manner!

SuiteBilling Pricing Models

SuiteBilling comes with a pre-defined set of Pricing Models supported by this system as follows:

Flat Model

Charge customers the same value in each billing cycle.

Example: Month on month rental charges for using an editing software irrespective of any other parameters attached to it.

Volume Model

Based on consumption and quantity involved in the transaction. This can also be called as quantity-based pricing. This is frequently used to increase sales for a period.

Example: Spotify charging $99 for a month however charging $799 for the entire year making the customer to evidently choose 12 months subscription over a monthly 1 month assuring the sales figure to boom every month.

Tiered Model

Where rate of each unit of consumption or entitlement tier id applied to a given range. The total end rate value is comprised of varying per unit rates to achieve the final amount to change.

Example: Electricity consumption based on units where the price per unit is governed by boundaries. Internet Data Packs giving access to Data based on the scales of unit’s usage.

Apart from the pricing varieties available for a customer to choose SuiteBilling homes these set of added advantages giving it an edge;

SuiteBilling Rating Models

SuiteBilling not only has pricing models, but also gives us an option to use the Rating Model. Whether we want billing subscriptions to be one-time charges, recurring fees or in-advance or in-arrears. This combination of easy subscription setup and maintenance along with flexible rating models significantly increases the billing process efficiency.

Billing Accounts

SuiteBilling allows multiple billing accounts for a single customer and sub-customer.

For example, a customer having franchises needs the license fee charged to the parent company and the service fees need to be billed to sub customers.

Change Orders

SuiteBilling allows you to schedule and automate changes to subscriptions meaning you don’t need to manually monitor and track customer subscription changes. Any alterations to prices and/or quantities can be made immediately or scheduled for a later time using a change order.

Revenue Recognition

SuiteBilling has the NetSuite’s Advanced Revenue Management linked within thus, there’s no requirement for additional software to accomplish this tricky area of accounting as it is compliant with revenue recognition rules.

Thus, SuiteBilling is a unique subscription billing tool which exclusively concentrates on customer billing and invoicing guarantying customer specific pricing and discounting leading to real time financial reporting of billing and financial data.

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Trek Travel Streamlines Travel Protection Integration with OdeCloud’s experts

Looking to streamline your operations with more automations? Keith shares an OdeCloud project.

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Project Outcomes

This new integration system transformed our travel protection service.

  1. Efficiency Gains: Completely automated the process, eliminating the need for monthly roster reconciliation.
  2. Enhanced Guest Experience: Guests benefited from a smoother booking process with transparent travel protection options tailored to their needs.
  3. Accuracy in Pricing: The integration ensured precise calculations based on complex variables.
  4. Scalability: The system can easily accommodate future growth and changes in travel protection offerings.

Background

Our company offers guests the option to protect their travel investments through a travel protection plan. This service is crucial, as it provides coverage in cases where guests need to cancel their trips due to unforeseen circumstances such as illness or emergencies. However, the process for managing this service was previously cumbersome and inefficient, requiring manual coordination and reconciliation with the travel protection partner.

Challenge

We needed a seamless integration within NetSuite to handle complex calculations for travel protection costs. The solution needed to account for multiple variables, including:
Guest-specific factors such as age and location.
Travel details like destination, total cost, and type of coverage (e.g., pre-trip hotels, post-trip hotels, flights).
Dynamic pricing calculations based on these variables.

Before partnering with OdeCloud, the process was manual and error-prone, involving monthly exchanges of rosters between our team and the travel protection provider. This created inefficiencies and delayed customer service.

Solution

OdeCloud worked with us to design and implement a fully integrated travel protection solution within NetSuite. Key features of the solution included:


1. API Integration: OdeCloud enabled real-time communication with the travel protection partner’s API. This allowed us to dynamically calculate the cost of travel protection based on the guest’s specific details.
2. Seamless Booking Experience: The integration allowed the travel protection cost to be automatically added as a line item to guest bookings within NetSuite.
3. Flexible Adjustments: Guests could easily add or cancel travel protection directly through NetSuite without requiring interaction with third-party systems.
4. Eliminating Manual Processes: The previously manual reconciliation process was replaced with automated inline API transactions, eliminating errors and saving significant time.

Conclusion

This integration is one of the most impactful projects we’ve undertaken, and it holds a special place in our transformation journey. With OdeCloud’s expertise, we achieved a solution that not only streamlined operations but also elevated the guest experience. This project exemplifies the power of technology in solving complex business challenges and enhancing customer service.