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SuiteWorld 2021: OdeCloud’s Top 3 Takeaways from Day 1

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suiteworld

OdeCloud’s Osar Iyamu recaps what he learned from Day 1 at SuiteWorld.

Bonjour, SuiteWorld 2021!

OdeCloud is absolutely ecstatic to be welcomed back in Las Vegas for Oracle SuiteWorld 2021, this time with an even larger presence. We’ve been busy taking advantage of every opportunity to network with potential clients, inform potentially new community members and even meet up with our community members for in-person festivities.

RELATED POST — OdeCloud Shares SuiteWorld Insights from Day 1 on LinkedIn

As both the best online community of expert NetSuite consultants and a growing NetSuite service company, we just knew we had to come to SuiteWorld this year with an even bigger and better approach than last year — most especially if we want to make an even more significant splash next year!

It’s going to take quite a bit of work before we get there, so in the meantime, please indulge us as we share our top 3 takeaways from Day 1 at SuiteWorld.

1. NetSuite Professionals Need to Learn to Invest in the Entire NetSuite Ecosystem

Craig West, GVP of Oracle NetSuite GBU’s Channel Sales and Alliances, had the most memorable presentation from SuiteWorld Day 1.

He explained that simply having expertise in NetSuite just isn’t enough from NetSuite professionals; these experts need to continue to learn about and immerse themselves in the entire ecosystem that Oracle NetSuite has built.

And it makes sense: NetSuite has invested a great deal in the Solution Provider Program and the SuiteCloud Developer Network (SND), which aim to give developers the space and resources needed to expand NetSuite or cover the gaps.

The primary goal here is to get NetSuite to to the point where it’s easy to assist clients with plug-and-play solutions through software partners.

Base case scenario: at most, only 20 percent of the ERP will ever actually need to fully customized to fit a NetSuite client’s unique needs.

2. IT Professionals Need to Transition From Billable Time to Value-Based Work

Liz Herbert, VP and Principal Analyst at Forrester, had an incredibly relatable presentation for Day 1 at SuiteWorld, discussing why IT professionals need to deliver work based on value rather than billable time.

Businesses are always hoping for projects to be completed as fast as possible, which doesn’t necessarily bode well for NetSuite professionals who are capable to deliver invaluable work in very little time. On a related note, billable time doesn’t always inspire professionals to deliver that kind of value for every project.

Herbert argued that one way NetSuite professionals can deliver on value is by specializing in a vertical and bringing their client continuous insight on that vertical/industry, trends and best practices. Businesses are expecting more packaged and vertical solutions, as well as more strategic consulting to help them implement those solutions.

This directly lines up with what OdeCloud is all about: We primarily deliver work using a renewable subscription model rather than dealing with the hassle, inaccuracies and discrepancies associated with billable hours.

3. SuiteCloud Developer Network Partners Now Need Full Product Suite

SND spent the last year building a new interface for app development and distribution, which means it’s easier than ever to build NetSuite solutions and apps.

However, they’ve also tightened up the process to become an SDN partner. Put simply, they require their SDN partners to have a full product suite, as opposed to a simple patch to the gap in NetSuite.

This puts NetSuite developers in an interesting position, so we’re intrigued as to how this will shift the current status quo.

SuiteWorld Day 1 Conclusion

To summarize our takeaways from SuiteWorld Day 1, it appears as if businesses are looking for their NetSuite professionals to provide value beyond just configuring and customizing NetSuite.

They are looking for their NetSuite professionals to be IT thought leaders capable of consulting them on everything related to their respective business. They are looking for experts willing to strategize and think two steps ahead as opposed to your average NetSuite admin.

But that’s all for our takeaways from SuiteWorld Day 1. Stay tuned for our next update, and thanks for reading.

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Trek Travel Streamlines Travel Protection Integration with OdeCloud’s experts

Looking to streamline your operations with more automations? Keith shares an OdeCloud project.

#netsuite

#integrations

Project Outcomes

This new integration system transformed our travel protection service.

  1. Efficiency Gains: Completely automated the process, eliminating the need for monthly roster reconciliation.
  2. Enhanced Guest Experience: Guests benefited from a smoother booking process with transparent travel protection options tailored to their needs.
  3. Accuracy in Pricing: The integration ensured precise calculations based on complex variables.
  4. Scalability: The system can easily accommodate future growth and changes in travel protection offerings.

Background

Our company offers guests the option to protect their travel investments through a travel protection plan. This service is crucial, as it provides coverage in cases where guests need to cancel their trips due to unforeseen circumstances such as illness or emergencies. However, the process for managing this service was previously cumbersome and inefficient, requiring manual coordination and reconciliation with the travel protection partner.

Challenge

We needed a seamless integration within NetSuite to handle complex calculations for travel protection costs. The solution needed to account for multiple variables, including:
Guest-specific factors such as age and location.
Travel details like destination, total cost, and type of coverage (e.g., pre-trip hotels, post-trip hotels, flights).
Dynamic pricing calculations based on these variables.

Before partnering with OdeCloud, the process was manual and error-prone, involving monthly exchanges of rosters between our team and the travel protection provider. This created inefficiencies and delayed customer service.

Solution

OdeCloud worked with us to design and implement a fully integrated travel protection solution within NetSuite. Key features of the solution included:


1. API Integration: OdeCloud enabled real-time communication with the travel protection partner’s API. This allowed us to dynamically calculate the cost of travel protection based on the guest’s specific details.
2. Seamless Booking Experience: The integration allowed the travel protection cost to be automatically added as a line item to guest bookings within NetSuite.
3. Flexible Adjustments: Guests could easily add or cancel travel protection directly through NetSuite without requiring interaction with third-party systems.
4. Eliminating Manual Processes: The previously manual reconciliation process was replaced with automated inline API transactions, eliminating errors and saving significant time.

Conclusion

This integration is one of the most impactful projects we’ve undertaken, and it holds a special place in our transformation journey. With OdeCloud’s expertise, we achieved a solution that not only streamlined operations but also elevated the guest experience. This project exemplifies the power of technology in solving complex business challenges and enhancing customer service.

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