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OdeCloud TV: Is billable time still relevant in consulting?

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As the freelance economy continues to expand, the practice of billable time and hours continues to be a subject of debate among many longtime consultants.

We at OdeCloud have written numerous blog posts concerning the many problems associated with tracking billable time and hourly rates, focusing on the fact it simply doesn’t make sense for a freelancer to be paid less for efficiently completing a project.

Why should a person with years of expertise in a particular field be financially penalized for quickly completing a project? If I’m one of the few experts in the world that knows a simple solution to a complex problem, then how do I explain the true monetary value of my knowledge to a client?

In the video above, OdeCloud’s Osar Iyamu contemplates those questions, elaborating on why the billable time model is no longer appropriate in the field of information technology.

He also goes so far as to explain how relying on the billable time model can also hurt clients who would actually prefer a task to be done as efficiently and effectively as possible.

In conjunction, we’d also like to mention that we’ve previously made several attempts at suggesting alternatives to billable time and hourly rates, highlighting OdeCloud’s use of an “as a service” (aaS) subscription model to help better define the financial relationship between client and consultant.

Additionally, we’d be remiss to say there’s also a number of other considerable suggestions out there, such as long-term retainer fees, performance-based compensation, and project-based pricing (flat fee).

We’re sure a much more universal solution to billable time will come to light in the near future, but until then, please enjoy what is just our second episode of OdeCloud TV!

(If you missed our first episode about doughnut economics, be sure to click here!)

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Trek Travel Streamlines Travel Protection Integration with OdeCloud’s experts

Looking to streamline your operations with more automations? Keith shares an OdeCloud project.

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#integrations

Project Outcomes

This new integration system transformed our travel protection service.

  1. Efficiency Gains: Completely automated the process, eliminating the need for monthly roster reconciliation.
  2. Enhanced Guest Experience: Guests benefited from a smoother booking process with transparent travel protection options tailored to their needs.
  3. Accuracy in Pricing: The integration ensured precise calculations based on complex variables.
  4. Scalability: The system can easily accommodate future growth and changes in travel protection offerings.

Background

Our company offers guests the option to protect their travel investments through a travel protection plan. This service is crucial, as it provides coverage in cases where guests need to cancel their trips due to unforeseen circumstances such as illness or emergencies. However, the process for managing this service was previously cumbersome and inefficient, requiring manual coordination and reconciliation with the travel protection partner.

Challenge

We needed a seamless integration within NetSuite to handle complex calculations for travel protection costs. The solution needed to account for multiple variables, including:
Guest-specific factors such as age and location.
Travel details like destination, total cost, and type of coverage (e.g., pre-trip hotels, post-trip hotels, flights).
Dynamic pricing calculations based on these variables.

Before partnering with OdeCloud, the process was manual and error-prone, involving monthly exchanges of rosters between our team and the travel protection provider. This created inefficiencies and delayed customer service.

Solution

OdeCloud worked with us to design and implement a fully integrated travel protection solution within NetSuite. Key features of the solution included:


1. API Integration: OdeCloud enabled real-time communication with the travel protection partner’s API. This allowed us to dynamically calculate the cost of travel protection based on the guest’s specific details.
2. Seamless Booking Experience: The integration allowed the travel protection cost to be automatically added as a line item to guest bookings within NetSuite.
3. Flexible Adjustments: Guests could easily add or cancel travel protection directly through NetSuite without requiring interaction with third-party systems.
4. Eliminating Manual Processes: The previously manual reconciliation process was replaced with automated inline API transactions, eliminating errors and saving significant time.

Conclusion

This integration is one of the most impactful projects we’ve undertaken, and it holds a special place in our transformation journey. With OdeCloud’s expertise, we achieved a solution that not only streamlined operations but also elevated the guest experience. This project exemplifies the power of technology in solving complex business challenges and enhancing customer service.